What do tenants think of landlords?

What do tenants think of their landlords? You might get the impression that some landlords provide shabby accommodation, a poor maintenance service and try to fleece tenants at every opportunity. Well, it seems that 77% of renters rate their current landlords as ‘good’ or ‘excellent’.

However, research carried out by Saga Home Insurance shows that there are some complaints:

• 32% of tenants say that their agent or landlord is hard to get hold of
• 21% say low quality tradespeople are used to maintain the property
• 17% say the landlord refuses to fix broken items
• 14% say the landlord made a promise which was not kept
• 12% accuse their landlord of being nosey

And what do landlords think of tenants? The research also looked in the other direction and found few surprises in this list:

• 37% say that their tenant pays rent late
• 32% had problems with damaged fixtures or fittings
• 29% suffered damage to the property itself
• 27% encountered tenants who did not pay the rent at all
• 22% suffered tenants who made excuses to try to get out of paying rent

Here at Walton & Allen we aim to provide a first class service to everyone. So if you’re a landlord looking for good tenants, or a tenant needing a high quality property, get in touch with us today.