Don’t get caught out by out-of-hours emergency calls
Posted on April 22, 2014 by Walton & Allen
Did you know that when it comes to emergency repairs, it is actually an ‘opt-out’ scenario for letting agents? This means that unless a letting agent makes it clear in writing at the start of each tenancy, that it does not provide an out-of-hours emergency service, landlords and tenants will assume that you provide emergency cover outside of office hours and at weekends.
If you’re not absolutely clear on this point, some tenants might hold you to your vague tenancy agreement and leave you exposed to hefty emergency repair costs you haven’t budgeted for. What’s more, it can even be said that for some tenants knowing their rights and causing problems for landlords are the same thing.
This is one of the reasons why Walton & Allen make it crystal clear in our tenancy agreement that we will provide all tenants with a fast, reliable and expert maintenance service with no call-out fees. Just as importantly, we also provide an out-of-hours service for late night emergencies.
We like to think that all of our tenants want the reassurance of knowing that when something goes wrong in their home, our maintenance team will be there to put it right fast. We know that our tenants depend on having a speedy, professional repair service, so we have our own dedicated in-house maintenance team available 24/7.