Coronavirus Update

At Walton & Allen and Stoneyard, we are doing everything we can to ensure the safety of our staff and clients. With the recent Covid-19 outbreak, we are still open for business but are making some temporary changes to how we operate.

We will continue to supply the same level of service where we can. It is important to note that we are still valuing properties, conducting viewings, agreeing sales and providing maintenance.

We ask everyone to please stay safe and follow government guidelines at all times.

Staffing levels

Some of our staff are currently working from home. Most will be in touch via email only although a small number will be able to contact you via mobile phone. Please be prepared for a slight delay in communication as we are currently operating with a skeleton team at our office.

Face to face meetings

In the interest of protecting our staff, clients and the wider community we are limiting meetings to those which are only essential. We ask that clients and new customers only visit our offices if a meeting has been pre-arranged. All other communication should be via phone and email where possible.

Viewings

Viewings are still going ahead where possible. If you are viewing a property and begin to feel unwell then please get in touch to reschedule. Viewing appointments may not be completely flexible whilst we operate with fewer staff, however, we will do our very best to fit you in where possible.

Property sales

We are experiencing a high level of phone calls and emails from people regarding property viewings, valuations and sales which have been agreed. Please bear with as whilst we work through these.

Tenant checkout inspections

If you are a tenant and moving out we are currently not conducting checkout inspections until you have left the property. Please return the keys to our office and we will inspect your rental property shortly after.

Landlord services

We are still operating as normal with our rental collection, tenant find and fully managed services. We have postponed all quarterly property inspections for the immediate future for the safety of staff and tenants.

Maintenance

Maintenance works will still go ahead when they are reported to us. Please bear with us as there may be a shortage of maintenance operatives as the days progress. We will be prioritising emergency maintenance works where possible.

If you are in self isolation and have an emergency maintenance issue then we may need to take precautionary measures so please make us aware as soon as possible if we are visiting your property.

Block management

In the interest of safety for staff and residents, site visits will be suspended until further notice. Some staff are working from home and are only contactable via email.

Building maintenance issues will still be attended to when reported to us. Please continue to report any maintenance problems via phone or email and they will be dealt with as soon as possible.

Accounts

Our accounts team are currently working from home in isolation. Please direct all enquiries through email as you will not be able to get through via phone. Their email address is accountsteam@waltonandallen.co.uk.

Mortgage advice

Most mortgage advice appointments are currently being conducted over the phone. If you need advice on mortgage holidays then please email financial.services@waltonandallen.co.uk.

More information

If you have any queries then please use the following email contacts.

General: info@waltonandallen.co.uk
Accounts: accountsteam@waltonandallen.co.uk
Sales: salesteam@waltonandallen.co.uk
Lettings: lettingsteam@waltonandallen.co.uk
Block Management: blockmanagement@waltonandallen.co.uk
Stoneyard: info@stoneyardpm.co.uk