Block Management Information
My name is Steph and I have been working for Walton & Allen for almost 2 years. I started out here as a Receptionist for the estate agent side of the business and am now an Administrative Assistant in the Block Management team.
Through the support from Walton & Allen I am currently studying to take the foundation IRPM exam to increase my knowledge in property management. My day to day duties can vary as there are never 2 days that are the same, however the rest of the team are always there to help when needed! My main role is to assist the property managers with their admin duties, this can include anything from helping with letters being sent out, updating records and contact details and posting updates onto the Walton & Allen website.
Each building managed by Walton & Allen has their own bulletin board on our website. Part of my role in the Block Management team is to make sure any information which could be helpful for residents and/or Leaseholders of the buildings are posted onto the bulletin board. Information such as bin collection days, cleaners’ attendance dates and any other relevant info is posted. It is important that updates are posted as soon as possible to ensure each bulletin board is always up to date, therefore any issues that have been reported to us that residents may need to be aware of will be uploaded. If it has been arranged for a contractor to visit site to carry out a repair, or if a member of the Walton & Allen Maintenance team has been on site doing maintenance works in the building (such as replacing lights etc.) this will also be posted, as well as any work which is carried out by the on-site caretakers or roaming caretaker. If a Property Manager has attended a building to carry out a walk around inspection of the communal areas, then this will also be uploaded as well as any actions or meetings that were carried out, to ensure residents and Leaseholders are always informed of what’s been happening at their building.