Walton & Allen has now been featured in the Best Estate Agent Guide for two years running in 2021 and 2022.
The Best Estate Agent Guide is an independent company which surveys estate and letting agents across the country. They have teamed up with Rightmove to map out the perfect customer experience for sales and lettings across the country.
To do this they conduct the ‘biggest mystery shopping review process ever undertaken of the property industry’.
The criteria they looked for is as follows:
- How well properties perform and are marketed on Rightmove
- Time taken for the listing to go ‘SSTC’ or ‘Let Agreed’.
- How good the customer service is via email and telephone
- Market share compared to other agents
Analysing over 25,000 branches across the UK, Walton & Allen featured in the top 10%.
Walton & Allen achieved the “Exceptional” and “Excellent” ratings. According to the Best Estate Agent Guide, branches with this rating ‘showed an outstanding level of service and care towards prospective clients’.
You can find out more by going to their official website, www.bestestateagentguide.co.uk.